Shipping & Returns

SHIPPING POLICY

 

Free delivery on all orders over £150, all orders under £150 will be subject to a 2% delivery charge.

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In stock Items will be dispatched within 24 hours of receiving payment.

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Ducting and Units will be delivered on pallet and adequate provisions should be made for receiving delivery

 

If access is not suitable for large lorries it is important you let us know in advance (additional charges may

apply)

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Goods are supplied strictly on the terms that the customer has satisfied itself of their suitability for its purpose

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Return & Exchange Policy

 

 If the customer is unhappy with any goods purchased, they will have 14 days from the date of purchase to return them.

 

In order to receive a refund all goods must be in the original packaging and in their original condition.

 

All products are subject to a 25% restocking fee, the return delivery and associated costs are the responsibility of the customer.

 

If goods are found to be faulty, they can be returned free of charge for a full refund or exchange, all associated delivery costs will be covered by Self build Ventilation Store.

 

Returns can only be made by the original buyer and they must be able to provide proof of purchase.